Employer Information:

WNIN Tri-State Public Media, Inc.

405 Carpenter Street

Evansville, IN  47708

Phone: 812-423-2973

Fax:     812-428-7548

Job Information:

Job Title: Member Services Coordinator

Work Hours: 20-25 hours per week

Work Days: Monday-Friday or as needed

Reference Job # 0317

 

Membership Department

Reports to Director of Member Services

Part-Time, Non-Exempt

General Stmt.: This entry-level position supports the Membership Department in areas of viewer/donor cultivation and stewardship, customer service, station events, data entry and other projects, as assigned.

  • Communication with viewers and donors
  • Provide excellent customer service responses
  • Track member calls and customize member profiles
  • Coordination of live pledge nights, including securing phone bank volunteers
  • Gift ordering and fulfillment and control inventory
  • Data entry to manage incoming pledges and maintain member information
  • Use discretion in handling sensitive and confidential information
  • Conduct daily business and represent the station with a professional manner
  • Other projects, as assigned.
  • Training provided.  EOE

 

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required:

  • Customer service experience
  • Strong data entry skills
  • Excellent written and verbal communication skills
  • Exceptional interpersonal skills
  • Must be very detail-oriented and organized
  • Excellent phone skills and etiquette
  • Ability to work autonomously in a fast-paced environment
  • Organize and schedule volunteers
  • Ability to set and meet goals, problem-solve, and follow through on multiple simultaneous assignments
  • Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook) and comfort with learning new software and systems
  • Ability to interface effectively and positively with all levels of the organization
  • Excellent attendance, punctuality and dependability
  • Must be able to work evenings and weekends, on occasion

                                                           

To Apply: Please send resume & cover letter to WNIN, Job #0317, 405 Carpenter Street, Evansville, IN  47708-1027, or email to employment@wnin.org.

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