Job Title: Telefunding Member Services Representative
Work Hrs: afternoons, evenings, Saturday mornings
Work Days: Mon. – Thursday, Saturday
Reports to Director of Membership Department
WNIN Tri-State Public Media, Inc.
405 Carpenter Street
Evansville, IN 47708
JOB DESCRIPTION & RESPONSIBILITIES:
General Statement.: The Telefunding Member Services Representative will interact with our members by telephone for the purpose of renewing memberships, surveys, new member welcome calls, and additional gift campaigns.
Responsibility: Seeking part-time candidates who enjoy a fast paced environment to assist with telefunding in the Member Services Department. Employee will contact lapsed and current WNIN members by phone, taking donors through the renewal process, and obtaining donor payment information. Will deliver prepared call scripts to persuade members to make a donation, must be able to respond to questions, and identify and overcome objections.
Key competencies include good communication skills, persuasiveness, problem-solving skills, negotiation skills, and a high energy level. Position is part-time 15-20 hours per week, working late afternoons, evenings, and some Saturday mornings. Earn an hourly wage plus commission. EOE
Qualifications: High school diploma or equivalent required. Must be proficient in relevant computer applications, possess good typing skills and required language skills. Customer service experience and a proven track record a plus.
To Apply: Please send resume & cover letter to Carlin Beckman, VP of Finance and Administration at firstname.lastname@example.org, Job #0116.